Communicating When Conflict Arises and Using it to Your Advantage

Often when you present to an audience, you are communicating to a large diverse group, many of whom have different points view from you. The majority of your audience will likely have different thoughts and feelings due to factors such as; culture, education, beliefs, and life experience. When communicating to a diverse audience there is always a chance for conflict to arise, particularly during workshops or discussions where an agreement needs to me made. Whether it be in the form of a

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